Cancellation Policy and Payment Method

On the day we make the appointment reservation, a pre-payment of 25£ will be made online (you will receive a link on your phone valid 24h). Once this payment has been made, an email or WhatsApp message will be sent to you with confirmation of the booking.

Without a successful payment, the appointment will not be booked, and the slot will still be available for another family. 

I understand that sometimes things happen and a change in your plans cannot be avoided. If you do need to re-arrange or cancel your appointment, please let me know by Whatsapp, email or by calling on 075 2372 1373. This will only be possible with at least 48 hours’ notice. 

Under no circumstances the reservation fee will be refunded.

24 hours prior to the session, you will get a reminder and will receive another link to proceed to pay the total amount of the appointment. The reservation fee already paid will be deducted from the total amount.

If another session is necessary, we will proceed in the same way: prior reservation payment of the future session. 

If you are a bundle sessions holder, the same cancellation policy will be applied and in case of cancellation or rescheduling after the 48 hours’ notice, the session will count as used.  

Emergency visits are available during the week outside the established timing (Mon- Fri from 8.00 am- 7.00pm) and for Saturdays and Sundays. In this case, there will be an extra charge of £20 for these bookings and I will ask you to pay upfront the total amount to confirm the appointment. 

Thank you for your understanding.